Technology Partners is currently seeking a talented Senior Team Lead, Dynamics Support. Do you have experience with Dynamics CE systems? Let us help you make your next big career move a reality!
What You Will Be Doing:
Join our team as a Senior Team Lead for Dynamics Support, where you will lead a dedicated team providing exceptional line support for users of Dynamics CE systems in the areas of Commercial Business and Retail Services. You will play a crucial role in ensuring efficient resolution of client issues, fostering team collaboration, and driving the continuous development and enhancement of our Dynamics systems.
Required Skills & Experience:
- Lead and inspire a team of 2-3 IT Analysts, promoting a collaborative and high-performance culture focused on supporting Dynamics CE environments for Equipment Sales and Retail Services.
- Identify business functionality requirements and align them with Microsoft's functionality deployments and overall roadmap.
- Maintain a well-organized product backlog to ensure alignment with business objectives, prioritizing larger changes and enhancements.
- Oversee the maintenance of a comprehensive test bed of scripts for release testing, including regression testing to ensure system integrity and reliability.
- Collaborate closely with customers and team members to develop effective solutions and workarounds, addressing client issues promptly.
- Drive the growth and optimization of Dynamics CE within the organization, spearheading continuous development efforts.
- Cultivate relationships with business stakeholders, actively seeking feedback, mapping out requirements, and managing priorities to deliver value-added solutions.
- Serve as a bridge between the Dynamics CE support team and other IT support teams, ensuring seamless integration and resolution of cross-system issues.
- Participate in agile development processes using Azure Dev Ops, collaborating with business analysts, developers, and end-users to deliver changes and enhancements in a timely manner.
- Ensure transparent communication of issue statuses to clients and the Dynamics CE team, promptly escalating high-priority customer issues to appropriate team members and management.
Desired Skills & Experience:
- Bachelor’s Degree preferred (Equivalent experience, education, and/or certifications may be considered in lieu of a Bachelor’s degree).
- 7+ years of relevant work experience with leadership experience preferred or 15+ years of relevant work experience without a degree.
- 2+ years' experience modifying/working with Dynamics CE, including entities, attributes, business rules, process flows, solutions, etc.
- Proven track record of successful development and support in a Dynamics CE environment, preferably within CRM and/or Field Service.
- Familiarity with agile development methodologies and tools, particularly Azure Dev Ops.
- Strong verbal and written communication skills, with the ability to engage with diverse stakeholders effectively.
- Excellent analytical and problem-solving skills, with a focus on delivering innovative and sustainable solutions.
- Ability to prioritize and manage multiple tasks in a dynamic and fast-paced environment.
Pay: $77,000 – $110,000 /yr.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship at this time or accept candidates who would require a corp-to-corp agreement.
If this position sounds like you, WE SHOULD TALK!
Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!
Keywords: Dynamics CE, Microsoft Dynamics, IT Support, Agile Development, Azure Dev Ops, Commercial Business, Retail Services, Line Support, Regression Testing
Looking for more opportunities with Technology Partners? Check out technologypartners.net/jobs!
All offers of employment at Technology Partners are contingent upon clear results of a thorough background check and drug screening that meet corresponding laws and regulations at the city, state and federal level.
Pay ranges are influenced by candidate qualifications, experience, and role specifics, with the actual rate determined considering skills, market conditions, and are subject to change by the employer; pay negotiations follow all state and federal legal guidelines.
