Capacity is a secure, AI-native knowledge sharing platform that empowers teams with instant access to the knowledge they need to do their best work. Capacity connects to enterprise apps, mines company documents, spreadsheets, and web pages, and captures the tacit knowledge of an organization—making everything instantly accessible through a single chat platform.
Grow your revenue.
Capacity empowers your sales team with instant access to corporate knowledge, from all your key systems.
Reduce your support costs.
Capacity eliminates the time and money spent answering the same repeat questions with our robust, dynamic knowledge base designed for Tier 0 support.
The average knowledge worker switches apps hundreds of times per day, and it takes 23 minutes to get refocused after each interruption. Capacity makes it easy to share knowledge and automate workflows by integrating with your most important cloud-based systems—ticketing, email, HRIS, cloud drive, CRM, and more—so team members no longer need to constantly switch apps to get the information they need.
Need to connect to a proprietary app? We’ve got you covered. Capacity’s industry standard Developer Platform offers step-by-step instructions, clear descriptions, and a user-friendly interface, making it suitable for any team member’s abilities. If you can toggle an on-off button, you can manage the API connections to your organization’s mission critical apps.
The 40+ state-of-the-art natural language processing algorithms and neural networks in Capacity’s machine learning ensemble empower the platform to understand and respond to your questions, just like a coworker. Whether it’s a question of, “What’s the management fee for our UMA accounts?” or, “How much PTO do I have left?”—Capacity has the answer.
When Capacity doesn’t know the answer, it automatically reaches out to a human-in-the-loop (CoPilot) who does. Capacity then connects the original inquirer to the correct answer, and stores the response in its knowledge base so that no team member has to answer the same question ever again.
Companies already have well-established lines of communication, so we built Capacity to meet your teams and your customers where they are—whether that’s on a website, in Slack, email, SMS, Skype for Business, etc.
Lots of “AI” companies claim they deal in artificial intelligence, but after you sign on the dotted line, they waste considerable time building and customizing AI models for your singular use case. Capacity, on the other hand, is AI-native. It comes with state-of-the-art, tested models right out of the box. Basically, we’ve done the PoC so you won’t have to.
We realize that AI can be intimidating, and determining its fit in your company might be a delicate process. Our customer success team is here to expertly guide your business every step of the way. We’re in this together—through planning, set-up, implementation, and beyond.
Learn more about partnering with us to ensure that you’re using the latest technology to meet your business objectives.
There are now more mobile internet users than desktop internet users.
By setting the bar for the industry with its unique business model, they have become one of the most respected firms in the IT space.
Rob Reeg, President, Technologies & Operations of MasterCard Worldwide
Find out how our scalable workforce solutions can make a difference for you today.