Technology Partners is currently seeking a talented Order Management Specialist. Do you have experience in supply chain management, particularly in order management and logistics? Let us help you make your next big career move a reality!
What You Will Be Doing:
We are seeking a motivated Order Management Specialist to join our remote team. This role is critical in ensuring customer orders' successful capture, processing, and fulfillment. The ideal candidate has strong analytical skills, excellent communication abilities, and experience in supply chain management. The role demands attention to detail, problem-solving skills, and a strong customer service mindset.
Primary Responsibilities:
Demand Capture:
- Identify and resolve demand capture failures within the defined Service Level Agreement (SLA).
Order Filter:
- Regularly monitor open orders according to the Daily Activity Schedule and ensure task and cadence adherence.
- Collaborate with customers or cross-functional business partners to resolve blocked orders within SLA.
- Optimize orders for logistical efficiency (e.g., maximize payload, grouping/splitting orders).
Order Fulfillment:
- Contact customers to resolve Out of Stock or Stock Allocation issues.
- Collaborate with the Order Fulfillment team to resolve issues preventing delivery note creation (e.g., delivery block).
- Address issues that arise post-delivery note, such as transportation or warehousing concerns (e.g., appointment scheduling, delivery delays, picking issues).
Returns and Refusals:
- Serve as the principal customer contact for capturing, creating, and registering all return requests.
- Assess compliance of Return Requests according to Market Return Policy Conditions.
- Coordinate with Sales for return requests exceeding policy thresholds and validate returned products for sellable condition.
Billing:
- Collaborate with the Billing team to resolve issues that require customer contact.
- Additional Responsibilities:
- Work with key stakeholders (such as Sales, Logistics, COC, etc.) to ensure processes meet business and customer needs.
- Provide 360-degree visibility on order status to customers and internal teams.
- Apply appropriate root cause reason codes following global methodology.
- Drive continuous improvement initiatives using NCE methodology.
Required Skills & Experience:
Education:
- An undergraduate degree is strongly preferred.
- Availability/flexibility to work different shifts based on customer geography/time zone.
Experience:
- 2-4 years of experience in Supply Chain (e.g., Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning).
Skills:
- Proficiency in Microsoft Office applications (e.g., Word, Excel, Outlook).
- Proficiency in SAP, BW, and Business Objects preferred.
- Excellent written and verbal communication skills.
- Excellent analytical aptitude with the ability to analyze/interpret data.
- Strong problem-solving and decision-making skills.
- Ability to work independently with minimal supervision.
Desired Skills & Experience:
- Strong customer service mindset and passion for delighting customers.
- Demonstrates a strong desire to develop trust and long-term relationships.
- Proactively seeks continuous process and service improvements.
- Strong result-orientation.
Pay: $13.30 – $19 /hr.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship at this time or accept candidates who would require a corp-to-corp agreement.
If this position sounds like you, WE SHOULD TALK!
We realize our people are our most valuable asset, that is why we offer the following benefits:
- Health, Dental, and Vision insurance
- 401(k) retirement plan
- Long and Short-Term disability
- Life insurance
- Direct deposit
- Referral program
Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!
Keywords: Order Management, Supply Chain, Demand Capture, Order Fulfillment, Returns and Refusals, Billing, Microsoft Office, SAP, Customer Service, Remote Work, Logistics, Inventory Management
Looking for more opportunities with Technology Partners? Check out technologypartners.net/jobs!
Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.
All offers of employment at Technology Partners are contingent upon clear results of a thorough background check and drug screening that meet corresponding laws and regulations at the city, state and federal level.
Pay ranges are influenced by candidate qualifications, experience, and role specifics, with the actual rate determined considering skills, market conditions, and are subject to change by the employer; pay negotiations follow all state and federal legal guidelines.
