Technology Partners is currently seeking a talented IT Support Specialist. Do you have strong troubleshooting experience? Let us help you make your next big career move a reality!
What You Will Be Doing:
Will be responsible for troubleshooting, and maintaining the reliability and functionality of computer hardware, software, database, and network systems—coordination and resolution of user requests related to computer hardware and software issues. Provide support for office users and systems when necessary.
Will be responsible for supporting information systems for day-to-day administrative needs in conjunction with the IT Service Desk; troubleshooting network/application/hardware-related issues; and supporting factory and category initiatives that drive continuous improvement. Will be responsible for learning all the practices and procedures for the IT department and providing support for IT and Factory initiatives as required.
Key Responsibilities:
- Install, configure, administer, and troubleshoot in-house office-related computer hardware, software, and multi-media systems. Provide office users/systems support (iPad, Onboarding). 70%
- Assist in maintaining accurate and up-to-date audit records of plant hardware (Asset Management). May perform purchase requests for systems-related hardware and miscellaneous IT items. 5%
- Provide demand-based technical support including off-hours support as per departmental rotation schedule. Coordinate hardware repairs with vendors as needed. 5%
- Participate in cross-functional process improvement teams to drive plant performance through improved processes and system performance. Can assist and provide IT support on small projects. 5%
- Maintain working knowledge of Corporate Compliance & System Standards and Guidelines. Ensure adherence to IT Compliance Guidelines and FAS requirements at the factory. 5%
- Maintain working knowledge of plant process controls environment to ensure hardware/software compatibility. 5%
- Participate in the local safety program and required factory training. 5%
Required Skills & Experience:
- Associate Degree in Computer Science, IT Management, or 2+ years of equivalent experience.
- This position requires supporting end users throughout a large factory/office, including being mobile within the factory based on where the issue is located. On occasion, this may require you to be present in locations with fluctuating temperatures (freezer with temperatures below 20 degrees or factory areas with temperatures above 90 degrees). Candidate must be comfortable doing this – with or without accommodation.
Experience (Two or more of the following):
- Systems operations (PC)
- Phone system administration and maintenance (Alcatel, Skype, Cisco, Teams EV, Avaya – any of these would be a plus)
- Windows operating systems
- Apple iOS (iPads)
Pay: $26.29 – $37.56 /hr.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship at this time or accept candidates who would require a corp-to-corp agreement.
If this position sounds like you, WE SHOULD TALK!
We realize our people are our most valuable asset, that is why we offer the following benefits:
- Health, Dental, and Vision insurance
- 401(k) retirement plan
- Long and Short-Term disability
- Life insurance
- Direct deposit
- Referral program
Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!
Keywords: Computer Hardware, Software, Network, Database, Troubleshooting, User Support, IT Support, Factory Environment, Asset Management, Windows, Apple iOS, System Administration
Looking for more opportunities with Technology Partners? Check out technologypartners.net/jobs!
Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.
All offers of employment at Technology Partners are contingent upon clear results of a thorough background check and drug screening that meet corresponding laws and regulations at the city, state and federal level.
Pay ranges are influenced by candidate qualifications, experience, and role specifics, with the actual rate determined considering skills, market conditions, and are subject to change by the employer; pay negotiations follow all state and federal legal guidelines.
