Technology Partners is currently seeking a talented IT Support Specialist. Do you have experience with Customer Service and supporting mixed environments of Windows/Mac OSX/iOS devices? Let us help you make your next big career move a reality!
What You Will Be Doing:
- Administration and maintenance of workstations and other hardware; including imaging and asset management
- Provide support within a 90/10% Mac OSX and Windows PC environment
- Provide base-level Mobile iOS support, reimaging devices as needed
- Provide support using remote diagnostics and access tools to internal and offsite employees
- Respond and manage tickets via the Service Desk ticketing system and provide resolution and completion of issues meeting our service level agreements
- Create and maintain IT SOPs (standard operating procedures)
- Handle setup and teardown of user accounts across multiple cloud-based services
- Interface with multiple technical and non-technical teams in the pursuit of resolutions and solutions to problems
- Manage and maintain AV equipment and provide phone system support
- Support AV for all site presentations
- Conference room, audio/visual systems, and video conference support
- Provide efficient and accurate service while meeting strict deadlines
- Support a variety of email, file/print, and cloud-based services
- Support multiple aspects of our office IT infrastructure, including design, implementation, and end-user interaction.
- Mentor and support team members in their daily workload, offering assistance and support for more advanced problems
- Perform other duties as assigned
- Participate in On-Call Support schedule rotation consisting of one week every seven weeks
Required Skills & Experience:
- Excellent Customer Service and a willingness to learn
- Excellent communication ability
- Great teamwork, analytical skills, and problem-solving capability
- A self-starter, capable of working and getting results with minimal direct supervision
- Experience supporting a mixed Windows/Mac OSX/iOS environment
- Direct experience imaging and provisioning Windows, OSX, iOS, and Android-based devices in an enterprise environment
- Experience with Mobile Device Management products including Workspace One and JAMF
- Experience with troubleshooting, repairing, and upgrading Apple and PC hardware
- Experience supporting and maintaining an office network, with a broad understanding of client-side TCP/IP and Wifi network troubleshooting and configuration
- Experience with Jira Service Desk and Service Now
- Administrative experience with Atlassian JiraConfluence platforms
- Experience in Active Directory
- Experience with Okta
- Experience supporting and troubleshooting Two-Factor Authentication methods
- Experience supporting Cisco VPN client configurations
- Experience supporting Office 365 Web Interfaces and Applications (Outlook, Teams, OneDrive, Calendar, etc.)
- Experience supporting Citrix VDI solutions
Desired Skills & Experience:
- A 2-year associate degree or Technical Degree in Computer Science/Technology, or equivalent work experience
- 5+ years of experience supporting all aspects of an IT environment
- Administrative experience with Microsoft 365
- Experience with Polycom and Cisco conferencing systems
- Experience with Microsoft Identity Manager
- Experience using Microsoft Azure
- Experience interacting with Netskope, Forcepoint, and Crowdstrike technologies
- Experience with audio/visual equipment diagnostics, setup, and teardown, providing conference room display, telephony, and video conferencing support
Pay: $21 – $30 /hr.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship at this time or accept candidates who would require a corp-to-corp agreement.
If this position sounds like you, WE SHOULD TALK!
We realize our people are our most valuable asset, that is why we offer the following benefits:
- Health, Dental, and Vision insurance
- 401(k) retirement plan
- Long and Short-Term disability
- Life insurance
- Direct deposit
- Referral program
Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!
Keywords: Administration, maintenance, workstations, hardware, imaging, asset management, support, Mac OSX, Windows PC, Mobile iOS, remote diagnostics, Service Desk, IT SOPs, user accounts, cloud-based services, AV equipment, phone system, presentations, email, file/print, IT infrastructure
Looking for more opportunities with Technology Partners? Check out technologypartners.net/jobs!
Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.
All offers of employment at Technology Partners are contingent upon clear results of a thorough background check and drug screening that meet corresponding laws and regulations at the city, state and federal level.
Pay ranges are influenced by candidate qualifications, experience, and role specifics, with the actual rate determined considering skills, market conditions, and are subject to change by the employer; pay negotiations follow all state and federal legal guidelines.
