Technology Partners is currently seeking a talented IT Support Specialist. Do you have experience providing technical support to end users in an enterprise environment? Let us help you make your next big career move a reality!
What You Will Be Doing:
We are seeking an experienced IT Support Specialist to join our dynamic team providing end-user support for hardware, software, and networking solutions. This role requires you to work onsite Monday through Friday at our headquarters in St. Louis, with an optional flex day to work from home after 90 days. The successful candidate will demonstrate a strong sense of urgency, excellent time management, and the ability to communicate effectively while working with internal customers to resolve technical issues.
Key Responsibilities:
- Provide help desk (L1) and onsite desk-side (L2) support to clients working onsite and remote.
- Manage incidents and requests in ServiceNow, but also offer support independently of a ticketing system.
- Image, configure, and deploy HP and Lenovo laptops/desktops.
- Maintain hardware asset records using ServiceNow Asset Manager.
- Perform HP printer maintenance and troubleshooting.
- Configure and troubleshoot mobile devices (iOS and Android).
- Support conference room equipment (e.g., Microsoft Teams Room, projectors, speakerphones).
- Troubleshoot and support Windows 10/11 operating systems (Mac OS knowledge is a plus).
- Run small-scale projects as directed.
- Participate in after-hours on-call rotation.
Required Skills & Experience:
- 3-5+ years of experience providing technical support to end users in an enterprise environment.
- Experience with help desk (L1) and onsite desk-side (L2) support for both onsite and remote clients.
- Strong IT troubleshooting skills and a high-touch client support approach.
- Knowledge of hardware break/fix, preferably HP and Lenovo.
- Proficiency with the Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) and Microsoft 365.
- Working knowledge of common enterprise tools including remote support software, VPN client software, and Microsoft Tools (Active Directory, PowerShell, Computer Management).
- Client-side network troubleshooting in various environments (corporate LAN/WAN, home routers, mobile broadband/hotspots).
Desired Skills & Experience:
- Enthusiastic self-starter with a willingness to learn and stay updated on technology trends.
- Knowledge of Microsoft 365 Enterprise applications (Power BI, PowerApps, Teams, SharePoint).
- Ability to conduct individual or group training sessions for non-technical users.
- Relevant technical certifications, vocational school in technology, or a degree in Computer Science, Information Systems, or a related field.
Pay: $26.25 – $37.50 /hr.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship at this time or accept candidates who would require a corp-to-corp agreement.
If this position sounds like you, WE SHOULD TALK!
We realize our people are our most valuable asset, that is why we offer the following benefits:
- Health, Dental, and Vision insurance
- 401(k) retirement plan
- Long and Short-Term disability
- Life insurance
- Direct deposit
- Referral program
Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!
Keywords: IT Support, Help Desk, L1/L2 Support, ServiceNow, Hardware, Software, Networking, Windows 10/11, Microsoft Office 365, Active Directory, Client Support
Looking for more opportunities with Technology Partners? Check out technologypartners.net/jobs!
Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.
All offers of employment at Technology Partners are contingent upon clear results of a thorough background check and drug screening that meet corresponding laws and regulations at the city, state and federal level.
Pay ranges are influenced by candidate qualifications, experience, and role specifics, with the actual rate determined considering skills, market conditions, and are subject to change by the employer; pay negotiations follow all state and federal legal guidelines.
