Technology Partners is currently seeking a talented Engineer 1. Do you have experience providing support for the Windows operating system? Let us help you make your next big career move a reality!
What You Will Be Doing:
As an Engineer 1, you will be responsible for developing, modifying, and implementing elements of technology to solve business problems. You will also be able to assist in the design process, working with a team to test, research, and investigate technology while helping with requirements gathering for solutions. We are looking for a self-starter who will maintain established service-level agreements to meet customer expectations and quality standards.
Key Responsibilities:
- Troubleshoot issues, handle escalations, perform trend analysis, and engineer solutions.
- Identify and implement process enhancements to reduce or eliminate recurring issues.
- Work independently and as part of a team to support Teams Direct Routing technology and various endpoint technologies.
- Collaborate with internal teams, customers, and vendors.
- Maintain established service level agreements to manage customer expectations and quality standards.
- Support a flexible work schedule to support our SLAs with our customers, including occasional after-hours and weekend support.
Required Skills & Experience:
- Must be committed to incorporating security into all decisions and daily job responsibilities.
- Strong knowledge and proficiency in providing support for the Windows operating system.
- Working knowledge of Windows Print, Windows Print Server, and thin clients.
- Experience with Microsoft Office 365 cloud and internal environments.
- Experience with IT Service Management tools (e.g., ServiceNow, Remedy, SolarWinds).
- Professional communication abilities, both written and verbal.
- Proven technical writing skills.
- Ability to work in a fast-paced, high-demand, and challenging environment.
- Ability to investigate, diagnose, and resolve complex issues without known solutions.
- Ability to create and publish documentation of knowledge resulting from investigative and support activities for future occurrences.
- Ability to leverage technical expertise, including higher-level engineers, knowledge, and other internal tools to provide the most effective solutions to customer issues.
- Ability to perform task automation and identify/implement process improvements.
Desired Skills & Experience:
- Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or commensurate experience.
- General understanding of Active Directory (GPO, OU, Groups), Windows Server, and scripting (e.g., command line, PowerShell).
- General knowledge of Citrix VDA, VDI, and published application environments.
- General understanding of Android OS and Mac OS.
- Experience with Cisco AnyConnect.
- Splunk experience is a plus.
- Working knowledge of agile methodology using JIRA.
- Ability to identify trends and opportunities for improvement using data analytics.
- Ability to interpret and visualize data results to create effective dashboards and reporting.
Pay: $31.50 – $45 /hr.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship at this time or accept candidates who would require a corp-to-corp agreement.
If this position sounds like you, WE SHOULD TALK!
We realize our people are our most valuable asset, that is why we offer the following benefits:
- Health, Dental, and Vision insurance
- 401(k) retirement plan
- Long and Short-Term disability
- Life insurance
- Direct deposit
- Referral program
Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!
Keywords: Windows operating system, Windows Print, Windows Print Server, Thin clients, Microsoft Office 365, IT Service Management, ServiceNow, Remedy, SolarWinds
Looking for more opportunities with Technology Partners? Check out technologypartners.net/jobs!
Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.
All offers of employment at Technology Partners are contingent upon clear results of a thorough background check and drug screening that meet corresponding laws and regulations at the city, state and federal level.
Pay ranges are influenced by candidate qualifications, experience, and role specifics, with the actual rate determined considering skills, market conditions, and are subject to change by the employer; pay negotiations follow all state and federal legal guidelines.
