Technology Partners is currently seeking a talented Digital Products Support Specialist. Do you have experience within Radiology clinical environment? Let us help you make your next big career move a reality!
What You Will Be Doing:
This role provides technical and clinical support to internal and external customers for our Radiology digital solutions platform. You'll ensure smooth product implementation, handle customer inquiries, and contribute to continuous improvement through customer feedback.
Key Responsibilities:
- Deliver exceptional customer support across our tech stack, collaborating with partners to resolve issues effectively.
- Manage multiple tasks and projects efficiently in a fast-paced environment, meeting deadlines consistently.
- Bridge the gap between customers and internal teams, ensuring product development reflects user needs.
- Maintain high platform quality through rigorous testing and data quality focus.
- Address customer inquiries and complaints promptly and effectively, including technical, clinical, and workflow issues.
- Respond professionally to all customer requests via phone, email, and other channels.
- Troubleshoot and resolve platform issues to maximize customer satisfaction.
- Assist product development and support teams by creating technical and support documentation.
- Develop knowledge base articles for efficient problem resolution.
Required Skills & Experience:
- Associate's degree in a relevant field (e.g., healthcare IT, computer science) with at least 8 years of experience, OR Bachelor's degree with at least 5 years of experience.
- Minimum four years of experience within a Radiology clinical setting.
- Proven technical expertise in Microsoft, Postgres, Red Hat, PACS, RIS, DICOM, HL7, Web Services, PHP, Java (scripting), HTML, XML, Infrastructure/Cloud IT support.
- Strong understanding of Radiology clinical workflows.
- Knowledge of diagnostic imaging acquisition, networking, storage, and consumption processes.
- Familiarity with key Radiology stakeholders and their needs (Radiologists, technologists, PACS administrators, etc.).
- Understanding of common Radiology diagnostic procedures.
- Solid grasp of Imaging Informatics/IT workflows and tools in Radiology departments.
- Familiarity with major Radiology modalities and their interfacing/imaging IT requirements.
- Working knowledge of DICOM and HL7.
- Experience with common Radiology systems like RIS/HIS, PACS, Patient and Radiologist Worklists, Integration Engines/Imaging Brokers.
- Excellent communication skills (verbal and written) to connect with users of varying technical and clinical backgrounds.
- Proficiency in Microsoft Office Suite and other relevant software.
- Hands-on, self-motivated, team-oriented individual with a keen eye for detail and a results-driven mindset.
- Potential for some domestic travel (5-10%).
Desired Skills & Experience:
- Experience/knowledge of Radiology workflow a plus.
- Certifications in Windows Server, Google Cloud, CIIP, Data Privacy/Cybersecurity preferred.
- Experience with product implementations and RedHat a plus.
- DoD Access (Security Plus Certification & T3 investigation with Adjudication: Position of Trust for ADP/IAT Level II) desirable
Pay: $54.60 – $78 /hr.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship at this time or accept candidates who would require a corp-to-corp agreement.
If this position sounds like you, WE SHOULD TALK!
We realize our people are our most valuable asset, that is why we offer the following benefits:
- Health, Dental, and Vision insurance
- 401(k) retirement plan
- Long and Short-Term disability
- Life insurance
- Direct deposit
- Referral program
Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!
Keywords: Radiology, Digital Solutions, Technical Support, Customer Service, PACS, RIS, DICOM, HL7, Clinical Workflow
Looking for more opportunities with Technology Partners? Check out technologypartners.net/jobs!
Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.
All offers of employment at Technology Partners are contingent upon clear results of a thorough background check and drug screening that meet corresponding laws and regulations at the city, state and federal level.
Pay ranges are influenced by candidate qualifications, experience, and role specifics, with the actual rate determined considering skills, market conditions, and are subject to change by the employer; pay negotiations follow all state and federal legal guidelines.
