Dierbergs is a St. Louis-based grocery store with over 25 amazing locations and an unmatched commitment to customer satisfaction. Custom-ordered deli trays, birthday cakes, and floral arrangements were no problem, but the system used to capture those orders in many cases was a pen and paper.

The Challenge

In order to stay competetive in a tough market, Dierbergs needed a system that would improve team and order efficiency, provide leadership with the business intel they needed to make informed decisions, integrate eCommerce ordering, and improve the customer experience… because afterall, it’s all about “My Dierbergs, My Way.”

The Plan

In order for Dierbergs to provide a great customer experience the ordering system would need to be extremely flexible to handle complex customizations while being easy for an associate to enter an order quickly. We engaged our UI/UX specialists with the primary objective: design a UX that handle the most complex orders, but make it so easy that associates prefer to use it over pen and paper. That’s a tall order.

Our architect and backend development team was tasked with building a scalable system to be the backbone for all in-store custom orders as well as all eCommerce orders. It has to integrate with all of Deirbergs’ internal ERP systems, and integrate seamlessly with delivery parterns such as Shipt and DoorDash.

The Results

Together we helped Dierbergs meet its strategic vision.

Working closely with Dierbergs leadership, operations, and technology teams we have built a system that will take Dierbergs to the next level, and provide a flexible platform that will allow them to adapt to the ever-changing market and are always able to provide to their customers, “My Dierbergs, My Way.”

Interested in more customer success stories? Visit our page to see how we’re helping our customers!

“I appreciate your dedication to being a big part of making our future e-commerce and internal systems the best they can be. I continue to be very impressed with Technology Partners!”

Laura Dierberg Padousis

Vice President, Dierbergs Markets


Once on a company’s homepage, 86% of visitors want to see information about that company’s products/services.

If I had to sum up our relationship in one word it would be quality. Quality organization, quality employees, and they help us provide a quality product.

Mary Heger, CIO & Vice President of Ameren

Find out how our outsourced helpdesk solutions can make a difference for you today.