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John Meister, CIO of Panera, took the words out of our mouth as he summed up our relationship with Panera thus far.
“Technology Partners partnered with us to create a new version of our cafe management system. The new application was a huge improvement over the existing tools used by our cafes. Throughout our work with TPI, we have embarked on new and unexplored areas of technology for Panera (Google Cloud Platform, Kubernetes, microservices, multi-tenant architecture, cloud monitoring, cloud security and many others). TPI has delivered true solutions architecture that has accomplished our goals. They have done so well at this that we include them in all of our internal architecture meetings, even those outside the project on which they are working.
Technology Partners has proven to be one of our most reliable consulting partners to date and I would not hesitate to engage them with any project. They shine in delivering against tight deadlines, dedication, expertise and teamwork. TPI always puts the client’s needs first as they value long term partnerships over quick wins.”
“On behalf of all Panera operators it’s great to finally have a system that actually works, especially when scaled. Thanks for what you are doing. It really matters.”
– SVP Cafe Operations
The system we built was intended to accommodate not only Panera cafes, but other restaurants owned by JAB Holdings as well such as Einstein’s Bros. and Krispy Kreme–so, scalability was critical. That scalability was put to the test late one night when the legacy system we were replacing crashed. At that time, the new system had only been in place a short while, and we had been carefully migrating cafes to the new system 50 at a time.
With the legacy system out of commission, Panera and the TPI team decided to migrate the remaining 1,800 cafes all at once. While we had not planned on this, we had confidence the system would handle the load.
As you can see in the chart on the next page, the line shows response time and the bars show average requests per minute. Notice on the 13th, a large number of users were migrated from the on-premise application to the cloud and response times remained steady as volume grew by over 16x.
The next morning, Pat Mellor, SVP Cafe Operations of Panera, sent us this message: “On behalf of all Panera operators it’s great to finally have a system that actually works, especially when scaled. Thanks for what you are doing. It really matters.”
The system we built accomplished Panera’s primary objectives:
“TPI always puts the client’s needs first as they value long term partnerships over quick wins.”
Chief Operating Officer, Panera
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If I had to sum up our relationship in one word it would be quality. Quality organization, quality employees, and they help us provide a quality product.
Mary Heger, CIO & Vice President of Ameren
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