1 min read

Case Study:
Empowering AI Commerce Innovation

Building a unified shopping platform

We recently partnered with a global leader in payment technology to orchestrate migration to a unified and scalable platform, consolidating various Minimum Viable Products (MVPs) that power AI shopping experiences. The goal was to rebuild the codebase and systems from the ground up, establishing a robust foundation for agile development and rapid production deployment.

The challenge

Our client needed a partner to get them moving on a unified, scalable platform to power AI-generated shopping experiences for their customers.

The plan

Our expert team of technologists used Azure, Java, Python, Node.js, React, Vue.js, Raspberry Pi, SQL, Kubernetes, and Kafka to architect and develop the unified shopping platform. This comprehensive tech stack provided the necessary capabilities to create robust and scalable solutions for the client’s commerce innovation applications.

“Frictionless CX is quickly becoming the new norm. Retailers and customer-facing companies that fail to engage in this space are already finding themselves behind the curve. Virtually any industry that involves customer interaction can benefit from implementing a frictionless customer experience.”
Matt Nicolls / Practice Director, Technology Partners

The results

The adoption of the unified shopping platform across sports installations resulted in a 50% reduction in customer wait times and a 100% increase in customer volume. These results not only drove higher revenue, but also enhanced customer satisfaction. Additionally, the completion of this project yielded two lasting service platforms: Mizzou Food Lockers and Shop Anywhere.

Accelerating Innovation: Mizzou Food Lockers

Within a span of only six weeks, our team successfully developed food lockers on the campus of the University of Missouri, transforming the concession stand experience at Memorial Stadium. This achievement garnered national media attention, highlighting our team’s ability to bring ideas to life with remarkable speed.

Seamless Shopping: Shop Anywhere

Shop Anywhere, a product delivered as part of the unified shopping platform, revolutionized the checkout process at convenience stores and concession stands. The introduction of an AI-based, cashierless checkout experience in sports stadiums and healthcare centers globally provided customers exceptional ease-of-use.

Screenshot 2024-09-06 at 3.02.03 PM

The Partnership

By fostering a highly-collaborative team environment, Technology Partners delivered a timely and transformative solution that exceeded the client’s expectations.

“We are honored to have helped our client succeed on their commerce innovation journey,” Nicolls said. “Together, we have transformed the shopping experience, creating seamless and convenient solutions for their customers while driving more transaction revenue.”

Together, we are improving our world

The unified shopping platform demonstrates our commitment to delivering exceptional solutions and driving digital transformation. Leveraging cutting-edge technologies and collaborative expertise, our team supports organizations to redefine commerce and shape the future of shopping experiences.

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