Discover the extraordinary journey of Jonathan Shroyer, Co-founder of Quimbi AI. This episode explores how growing up in a massive family taught him the importance of influence over command, which he later applied in his career by intentionally mastering emotional intelligence. Learn his powerful strategy for creating "bi-directional value" for customers and talent, his belief that data - not your product - is your company's secret weapon, and the essential leadership attribute he credits for his success across global companies like Microsoft and Symantec. Hear his inspiring personal story, rooted in hope, which fuels his pioneering spirit to reverse-engineer the future of customer experience with agentic AI.
Bio: Jonathan Shroyer is a visionary entrepreneur at the intersection of gaming, AI, and ecommerce. A two-time founder, he leads with Nelson Mandela’s “win or learn” philosophy and is known for turning customer service from a cost center into a profit engine. Jonathan’s work has been recognized by outlets like Forbes, Fortune, and The Wall Street Journal, and he’s earned top honors for customer-centric strategy from CCW, Frost & Sullivan, and the Global Customer Centricity Awards. Today he helps brands blend agentic AI with human-centered design to boost productivity, loyalty, and revenue. Please welcome, Jonathan Shroyer.
Something Extra: "Every great leader needs a therapist...you gotta put people around you that are really incentivized to help you."
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