This sounds very straightforward—and it is—but there is a lot of deep digging that goes into making process improvement work well and be worthwhile. Sometimes we have to turn things completely upside down in order to get a business back on track and thriving. It sounds like it could be high risk, but with a trusted partner you will have plenty of guidance and coaching along the way to make improvement plans go off without a hitch.
By setting the bar for the industry with its unique business model, they have become one of the most respected firms in the IT space.
Rob Reeg, President, Technologies & Operations of MasterCard Worldwide
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