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Lead Support Analyst, Salesforce

Job Details
Posted Date:
August 31, 2022

 

Job ID:
147226

 

Location:
Greenville , SC

 

Category:

 

Experience:
4 years

 

Remote?:
On-Site
Job Description
  • Location: Greenville, SC
  • Type: Contract
  • Job #9118

Technology Partners is currently seeking a talented Lead Support Analyst (147226). Do you have experience with Salesforce? Let us help you make your next big career move a reality!

What You Will Be Doing:
As lead for the level-2 support team, you will assist users of Salesforce technology and manage other support analysts in the team.  The team will support the Sales Force Automation (SFA) and Dealer Portal (aka, Communities) functionalities.

Required Skills & Experience:

  • Four or more years’ experience with applications support.
  • Two to four years of managing the team. 
  • Working knowledge of the Salesforce and cloud applications
  • Working knowledge of Microsoft Windows and web browsers such as Chrome, Edge, Firefox and Internet Explorer
  • Good communications skills are must, as this role involves working with business users; managing expectations. Should be fluent in English and Spanish is optional.
  • Knowledge of Salesforce Community Cloud (1 to 3 years)
  • Knowledge of Salesforce Marketing Cloud (1 to 3 years)

              Desired Skills & Experience:

              • Application support (4+ yrs)
              • Salesforce (1+ yrs)
              • Salesforce Service Cloud (1+ yrs)
              • Oracle APEX development language (1+ yrs)
              • Incident Management (2+ yrs)

              We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship at this time or accept candidates who would require a corp-to-corp agreement.

              If this position sounds like you, WE SHOULD TALK!

              We realize our people are our most valuable asset, that is why we offer the following benefits:

              • Health, Dental, and Vision insurance
              • 401(k) retirement plan
              • Long and Short-Term disability
              • Life insurance
              • Direct deposit
              • Referral program

              Your better future is ready, and we want to put the right tools in your hands to get you there. Let’s go!

              Keywords: [JOB KEYWORDS]

              Looking for more opportunities with Technology Partners? Check out technologypartners.net/jobs!

              Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.

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