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Customer Support Analyst, HelpDesk

Job Details
Posted Date:
May 23, 2022

 

Job ID:
146706

 

Location:
St. Louis , MO

 

 

Experience:
2 years

 

Remote?:
On-Site
Job Description
  • Location: St. Louis, MO
  • Type: Contract
  • Job #8629


Technology Partners is currently seeking a talented Customer Support Analyst, HelpDesk – 146706. Do you have experience with help desk? Let us help you make your next big career move a reality!

What You Will Be Doing:
The Customer Support Analyst/Coordinator will be the first contact for technical support to users. The Customer Support Analyst will provide technical support to users in an efficient and accurate manner. You will process orders, provide information, and work to resolve customer complaints and problems. The ideal candidate will be an energetic, excellent communication skills, high patience level, and an analytical approach to technical support. The position will report to the Manager of Enterprise Network Services located in Tennessee. You will serve as initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues. Provide Help Desk Support, PC repair and maintenance, Support for Remote Users, 1st Level Application Support, Printers, IT Services, etc. in a Microsoft Windows environment. Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources. Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools. Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation. Escalate unresolved issues. Assist in providing the best possible quality of IT support to our user community. Participate with the team in on-call support duties for the company’s computing environment. Ensure proper access to technology resources that enable and empower all users. Promote and enforce privacy, security, and online safety related to the use of technology. Use technology to assess, evaluate, and manage administrative and operational systems. Standardize procedures that will provide improvement to support technology platforms. Preserve and grow your knowledge of help desk procedures, products and services. Continue awareness of emerging technologies and their potential uses in company. Coordinate with third party resources to assist in repair and maintenance of systems and hardware. Assist Manager of Enterprise Network Services with contract renewal. Maintain accuracy of documentation to support the company’s IT environment. Ensure license management is effectively performed on all applicable software packages. Manage accounts within the Microsoft infrastructure and adhere to the company standards as established by the Manger Enterprise Network Services. Responsible for the maintenance of all IT equipment in regards to user support. All other duties as assigned.

Required Skills & Experience:

  • High school diploma required, Associates Degree or Technical Certification, Bachelor’s degree preferred 1-2 years providing 1st level IT support while troubleshooting software and hardware issues required
  • 3-4 years preferred
  • Proficiency in Microsoft Word, Access, Excel, and PowerPoint required
  • Strong customer service skills
  • Flexible and adaptable to change
  • Strong analytical reasoning skills
  • Prior experience with Cisco Systems equipment, MS SharePoint
  • Experience with Remote Desktop Services preferred
  • Attention to detail and strong adherence to documented processes
  • Strong time and self-management skills
  • Ability to maintain high level of confidentiality
  • Commitment to providing and maintaining the highest level of customer service
  • Strong analytical and problem solving skills
  • Individual must possess thorough understanding supporting a user environment in a large scale network
  • Ability to prioritize assigned projects, Service Desk tickets and emails
  • Certifications: Microsoft certifications would be considered a plus

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship at this time or accept candidates who would require a corp-to-corp agreement.

If this position sounds like you, WE SHOULD TALK!

We realize our people are our most valuable asset, that is why we offer the following benefits:

  • Health, Dental, and Vision insurance
  • 401(k) retirement plan
  • Long and Short-Term disability
  • Life insurance
  • Direct deposit
  • Referral program

Your better future is ready, and we want to put the right tools in your hands to get you there. Let’s go!

Keywords: help desk, help desk analyst, helpdesk, Windows, Cisco, PC technician, Microsoft, MS Office, SharePoint

Looking for more opportunities with Technology Partners? Check out technologypartners.net/jobs!

Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.

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