Technology Partners is currently seeking a talented Claims Associate (148589). Do you have experience with Accounts Receivable and Order Management? Let us help you make your next big career move a reality!
What You Will Be Doing:
The Claims Associate in the Credit and Accounts Receivable Center of Competence is responsible for registering, analyzing, and collaborating with cross-functional business partners to resolve customer deductions.
Primary Responsibilities:
- Manage complex claims and deduction resolution (including over and under deliveries) through collaboration with Sales, Customer Service, and other Supply Chain functions (CFSC, Physical Logistics, and Transportation).
- Analyze customer claim details and make a determination of claim validity in alignment with business policy and reassign to the appropriate owner for next steps.
- Collaborate with COS Claims and CS as needed on claims that require further analysis and/or actions to resolve.
- Generate and review the Claims and Deductions Ageing Report as needed and ensure all assigned customer claims and deductions are closed within predefined timeframes.
- Collaborate with Customer Solution Analyst on return-related claims and OS&D on refusal-related claims.
- Apply appropriate root cause reason codes following the global Reason Code Methodology.
- Participate in Continuous Improvement activities related to Claims and Deduction Management.
- Monitor the total outstanding deduction balance for the customer portfolio for businesses supported while focusing on process improvements and elimination of repeated deduction trends.
Additional Responsibilities:
- Collaborate with key stakeholders, and business partners (such as CFSC, Sales, COS, etc.) to ensure the quality of processes is aligned to meet the business and customer needs
- Provide 360 visibility on the status of claims to customers and internal teams
- Identify, analyze, and initiate the escalation process based on escalation criteria
- Drive and encourage a continuous improvement mindset by applying a continuous improvement methodology
- Participate in operational reviews
- Adhere to Market Policies and customer-specific agreements
Required Skills & Experience:
- Education:Undergraduate degree strongly preferred
- Experience:2 years experience in Accounts Receivable, Order Management preferred
- Ability to work onsite in Solon and virtually from home, this is not a fully remote role.
- Excellent written and verbal communication skills
- Excellent analytical aptitude with a proven ability to analyze/interpret data
- Well-organized, methodical thinker with excellent decision-making skills
- Strong and creative problem-solving skills
- Prociency in Microsoft oce applications (e.g. Word, Excel, Outlook)
- Prociency in SAP, BW and Business Objects preferred
- Prociency in Microsoft oce applications (e.g. Word, Excel, Outlook)
- Ability to work in a fast-paced environment and handle multiple priorities
- Ability to work independently with minimal supervision
Desired Skills & Experience:
- Strong Customer Service mindset and passion for delighting customers internally and externally
- Demonstrates a strong desire to develop trust and long-term relationships
- Proactively seeks continuous process and service improvements
- Strong result-orientation
Pay: 13.72 – 19.60 /hr
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship at this time or accept candidates who would require a corp-to-corp agreement.
If this position sounds like you, WE SHOULD TALK!
We realize our people are our most valuable asset, that is why we offer the following benefits:
- Health, Dental, and Vision insurance
- 401(k) retirement plan
- Long and Short-Term disability
- Life insurance
- Direct deposit
- Referral program
Your better future is ready, and we want to put the right tools in your hands to get you there. Let’s go!
Keywords: Accounts, SAP, Business Objects, MS Word, MS Excel
Looking for more opportunities with Technology Partners? Check out technologypartners.net/jobs!
Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.
All offers of employment at Technology Partners are contingent upon clear results of a thorough background check and drug screening that meet corresponding laws and regulations at the city, state and federal level.
Pay ranges are influenced by candidate qualifications, experience, and role specifics, with the actual rate determined considering skills, market conditions, and are subject to change by the employer; pay negotiations follow all state and federal legal guidelines.
