If you're looking to outsource your help desk, make sure the help desk solutions provider is going to provide the desired level of service. Your help desk is going to make a big impact in the productivity and perception of your organization, and you cannot afford to take any chances when it comes to partnering with a quality company.
Fortunately, there are a few key things to be on the lookout for which will help you ensure that your business chooses the right help desk solutions provider. Here are four areas to pay attention to when making this important decision.
You must make sure the help desk solutions provider knows exactly what they are doing so questions can be answered in a timely and efficient manner. You cannot afford to have anyone looking for help and not receiving it because the help desk solutions provider doesn't have the level of skill you need, whether it’s Windows, MacOS, Linux, VoIP, etc. If your internal employees start to have a negative perception of calling the help desk, that won’t help the company culture.
Minimizing overhead is essential, as keeping costs affordable is one of the key reasons companies partner with a help desk solutions provider. Find out exactly what the cost will be for needed services and find a partner who can provide the desired level of service within a comfortable budget. The last thing your company wants to do is outsource its help desk just to save money in the budget and not receive the quality you deserve.
When partnering with a help desk solutions provider, you need to know how the partnership is working on a day-to-day basis. Find out exactly what metrics and measurements will be used to track results. How do you measure success? How do you improve in areas that need to get better? Who will be your point of contact and how often will you connect to keep improving? How do you track progress and the value provided?
Find out what level of service can be provided and the timeline for service to make certain your needs are met. There may be different levels of service provided with the amount of money spent, and that adds another level to your decision making. Consider each of the different tiers and fit the right solution to meet your company’s needs.
Technology Partners provides multiple options to companies looking for a help desk solutions provider.
To learn about the ways Technology Partners can assist your organization in providing better support and service, give us a call today at 877-636-1331 or contact us online.