Frictionless Commerce: Powering the AI-Driven, No-Checkout Shopping Experience

Industry

Financial Services

Summary

A global financial services company sought to modernize its commerce innovation ecosystem by consolidating multiple Minimum Viable Products (MVPs) into a single, scalable shopping platform. Their goal was to rebuild the codebase from the ground up to accelerate development and enable seamless, AI-powered shopping experiences. Achieving this required a platform that could support fast deployment, smooth integrations, and real-time transaction processing.

Technology Partners successfully developed a unified shopping platform, enabling faster checkout experiences and cashier-less transactions. The solution reduced shopping times by 50% and doubled customer volume, driving higher revenues and improving the overall retail experience.

Key Services

Agile Delivery, Application Services, Artificial Intelligence, Cloud Engineering, Data Engineering, Experience, Innovation

Frictionless CX is quickly becoming the new norm. Retailers and customer-facing companies that fail to engage in this space are already finding themselves behind the curve. Virtually any industry that involves customer interaction can benefit from implementing a frictionless customer experience.

Matt Nicolls

Service Line Manager, Technology Partners

About our client

Our client is a global financial services leader, providing secure payment processing, digital commerce solutions, and financial technology innovations. Committed to transforming commerce, the company continually invests in advanced technologies to enhance customer experiences and streamline transactions.

Challenge

As part of its commitment to commerce innovation, the company sought to consolidate multiple AI-driven MVPs into a single, unified platform. The existing approach lacked scalability and required significant redevelopment to support rapid deployments across different retail environments. Without a modern infrastructure, integrating AI-powered shopping experiences was complex and inefficient, limiting the company’s ability to roll out new solutions quickly.

Additionally, the company needed to create a seamless and convenient checkout process for high-traffic environments like stadiums and healthcare centers. The solution had to ensure frictionless transactions for customers while also providing businesses with greater operational efficiency. To achieve this, they required a scalable commerce solution that could be implemented quickly, enhance customer engagement, and optimize transaction speed without disrupting the user experience.

Solution

Technology Partners designed and implemented a unified, cloud-based shopping platform, leveraging a comprehensive tech stack including Azure, Java, Python, Node.js, React, Vue.js, Kubernetes, and Kafka.

By rebuilding the company’s codebase and infrastructure from the ground up, the platform was designed for scalability, flexibility, and speed, supporting real-time transaction processing and AI-powered shopping experiences.

A key implementation of this solution was the Mizzou Food Lockers, an innovative concession stand experience deployed at Memorial Stadium within just six weeks. This project introduced self-service pickup capabilities, enabling customers to retrieve food orders efficiently, reducing wait times and improving service flow.

Additionally, the Shop Anywhere solution was introduced as part of the unified platform, providing a cashier-less checkout experience in sports stadiums and healthcare centers worldwide. This seamless transaction model allowed customers to make purchases effortlessly, enhancing convenience and reducing operational friction.

By integrating Raspberry Pi for hardware automation, Kubernetes for container orchestration, and Kafka for event-driven processing, the platform was built to support rapid deployment and real-time data synchronization across locations.

Results

The implementation of the unified shopping platform transformed retail experiences, delivering substantial improvements in speed, customer engagement, and operational efficiency.

The Mizzou Food Lockers project demonstrated rapid execution, moving from concept to deployment in just six weeks. Customers benefited from reduced wait times and a streamlined ordering process, while businesses gained greater transaction efficiency.

The Shop Anywhere implementation introduced cashier-less checkout solutions, dramatically improving customer throughput in high-traffic environments. Across all sports installations, the platform reduced shopping times by 50% and doubled customer volume, leading to higher revenues and increased customer satisfaction.

We are honored to have helped our client succeed on their commerce innovation journey. Together, we’ve transformed the shopping experience, creating seamless and convenient solutions for customers while driving more transaction revenue.

Greg Nichols
President, Technology Partners

By creating a unified and scalable commerce ecosystem, the company reinforced its position as a leader in AI-powered retail innovation while providing businesses with a faster, more reliable, and more flexible transaction solution.

Key Outcomes

50% reduction in shopping times, enhancing customer convenience.
100% increase in customer volume, driving higher revenues.
Successful deployment of Mizzou Food Lockers in just six weeks, streamlining concession operations.
Expansion of cashier-less checkout experiences across sports stadiums and healthcare centers.
Scalable and flexible cloud infrastructure, supporting AI-driven retail transactions.