Challenge
CSI needed updates to their existing website, which had been developed by another vendor. Technology Partners stepped in to enhance accessibility and added a multilingual translation plugin, broadening the site’s usability for a diverse audience.
Shortly after these updates, disaster struck: the server hosting the website crashed, and all backups created by the original developers were corrupted. This left CSI’s website offline, disconnecting them from their clients and causing significant operational challenges.
The crash highlighted critical flaws in the original development process, underscoring the importance of robust backup practices and reliable server infrastructure. CSI reached out to Technology Partners as a last resort, hoping for a solution to restore their online presence.
Solution
Technology Partners applied their best-practice methodology, which includes maintaining independent backups of all client projects. Thanks to this approach, the team had a secure and uncorrupted backup of CSI’s website.
Key actions included:
- Restoring the website to full functionality within a short timeframe.
- Addressing underlying issues in the server infrastructure to prevent future incidents.
- Collaborating with the client to evaluate next steps for modernizing their online platform.
This swift and effective recovery not only resolved the immediate crisis but also reaffirmed the value of Technology Partners’ proactive planning and partnership-driven approach.
Results
The restored website brought CSI back online, reconnecting them with their clients and restoring operational continuity.
This experience also led CSI to reevaluate their long-term digital strategy. The success of this recovery highlighted the value of a reliable technology partner, encouraging CSI to consider a broader collaboration with Technology Partners for a full website redesign.
This project demonstrated how proactive planning and strong client relationships can turn challenges into opportunities. By focusing on best practices, we not only restored their website but also laid the groundwork for future success.
Service Line Manager
Technology Partners
The relationship between Technology Partners and CSI deepened, transforming a reactive crisis resolution into a proactive foundation for future growth and innovation.
Key Outcomes
- Website Restored: Full functionality achieved quickly to mitigate downtime.
- Strengthened Partnership: Reinforced trust in Technology Partners as a reliable ally.
- Long-Term Strategy: Sparked discussions for a comprehensive website redesign.
