Industry
Financial Services
Summary
A large credit union, a customer of one of our largest clients, struggled to adapt to fast-changing demands due to slow decision-making and rigid operations, despite efforts to remain competitive.
Our client, who we've worked with for over two decades, brought us in to help. The credit union launched a high-quality product to 3 million members in under 10 months with minimal support needed. Agile practices from the project improved speed and adaptability across the organization.
Key Services
Agile Delivery, Strategy & Leadership
Partnering with Technology Partners was a game-changer for our client. Together, we were able to help their own customer deliver a top-quality product to all 3 million of their members in record time, transforming how they operate. It's what Technology Partners has done our entire relationship with them—deliver.
About our client
An American multinational payment card services corporation, our client offers a range of payment transaction processing and other related-payment services. Our relationship with them spans decades, from staffing to a variety of IT solutions.Challenge
The credit union’s Project Management Office (PMO) had made multiple attempts to implement Agile and Lean methodologies to enhance flexibility, efficiency, and speed across the organization. However, these efforts resulted in limited improvements. Teams continued to struggle with operational rigidity, slow decision-making, and inconsistent collaboration between departments.
Without a cohesive Agile framework, cross-functional alignment remained a challenge, and the organization lacked the adaptability needed to respond effectively to member needs and evolving market conditions. Recognizing the need for expert guidance to embed Agile principles at the core of their operations, the credit union sought a partner to lead this critical transformation.
Solution
TPI partnered with the credit union to provide Agile expertise, deploying Greg Smith, an experienced Agile Delivery expert, to spearhead the initiative. Greg led the formation of a greenfield Agile team, building a tailored framework to address the unique needs of the credit union.
Key aspects of the solution included:
- Customized Agile Framework: A two-week sprint cycle, user experience integration, and dedicated architectural roles ensured a balanced and efficient workflow.
- Product Owner Coaching: Training on Alpha/Beta releases to minimize go-live risks and establish a long-term roadmap for sustained success.
- Collaborative Team Setup: Fostering hands-on learning and ownership of Agile practices to ensure teams could continue their journey independently.
This tailored approach provided the client with a practical roadmap for embedding agility into their organizational culture.
The credit union really embraced Agile, from start to finish—that was a huge boost in our ability to quickly deliver a solution that worked for them. Leadership did a great job communicating the benefits.
Greg Smith
Service Line Manager, Technology Partners
Results
The Agile transformation delivered remarkable results, both in terms of product delivery and cultural change. The credit union launched a high-quality product to its 3 million members in under 10 months—a dramatic improvement over previous timelines, which often stretched into years. This product rollout set a new standard for delivery speed and required minimal post-launch support, highlighting the robustness of the new Agile framework.
The success of this greenfield Agile team inspired the broader organization. Other project teams began adopting the practices established during the initiative, leading to faster time-to-market cycles, improved solution quality, and greater adaptability to evolving market insights. This cultural shift positioned the credit union to operate more flexibly, meet member needs more effectively, and compete successfully in a dynamic financial landscape.
Key Outcomes
- Rapid Product Launch: Delivered a high-quality application to 3 million members in under 10 months.
- Improved Speed: Teams adopted Agile practices, significantly reducing time-to-market for future projects.
- Enhanced Quality: The new Agile framework produced one of the credit union’s highest-quality applications.
- Broader Adoption: Agile practices spread throughout the organization, driving cultural transformation.
- Adaptability: Teams became more responsive to market insights, enabling mid-project pivots with ease.
We drive real results with our exceptional Agile Delivery service.
