Case Study: Rescuing Product Development for a Cloud-Based WMS Leader

About our client

Infoplus is a company that provides cloud-based inventory and warehouse management software tailored for e-commerce and third-party logistics (3PL) warehouses. Their solutions are designed to help businesses efficiently manage their operations by offering features such as inventory control, order management, and shipping integration.

Challenge

Infoplus, known for its scalable inventory and warehouse management solutions, encountered a major disruption in its software development team. Shifting project goals and unclear direction led to inefficiencies and stalled product development. These challenges not only delayed project timelines but also created confusion among team members, threatening the company’s ability to deliver on its promises to customers.

Recognizing the need for external expertise, Infoplus sought a partner to stabilize its operations and implement technical and cultural solutions to regain control. Technology Partners, with its proven track record of operational excellence and turnaround expertise, was brought in to lead the effort.

Solution

TPI approached the engagement as a project rescue, deploying a multidisciplinary team to address technical, operational, and cultural challenges. A combination of software engineers and a seasoned operational executive was installed to bring clarity and momentum to the project.

Key actions included:

• Cloud-Native Transition: Migrated Infoplus’ systems to a cloud-native environment while ensuring continuous compliance with modern code standards.
• Quick Requirements Building: Gained a rapid understanding of project goals to expedite development.
• Cultural Alignment: Seamlessly integrated TPI contractors into Infoplus’ team, ensuring alignment with their culture and workflows.

These efforts enabled Infoplus to quickly regain control of the project and establish sustainable development practices moving forward.

Results

The collaboration between Infoplus and TPI yielded significant results, transforming their customer management platform and enhancing overall operations. TPI’s team delivered five major new features, implemented 32 customer-requested enhancements, and achieved a 33% improvement in platform performance. AWS spend was reduced by 17%, optimizing costs without compromising quality.

This project was about more than just solving technical challenges—it was about building trust and driving sustainable change. Seeing Infoplus thrive again has been incredibly rewarding.

Matt Nicolls
Practice Director, Technology Partners

In addition to these technical achievements, TPI’s recruitment capabilities proved invaluable. Leveraging its extensive network, TPI identified and placed a Chief Operating Officer to lead Infoplus’ operations, adding critical leadership to the company’s long-term strategy.

Key Outcomes

• 5 Major Features Delivered: Introduced transformative updates to the customer management platform.
• 32 Customer Enhancements: Addressed key requests to improve user experience and satisfaction.
• 17% AWS Cost Reduction: Achieved significant savings in cloud expenses.
• 33% Platform Performance Increase: Enhanced speed and reliability for end-users.
• COO Placement: Strengthened Infoplus’ leadership with a key hire identified by TPI.