Optimizing Cafe Operations Through a New Management System | Industry Insights | Technology Partners

Our client took the words out of our mouth as they summed up our relationship with them thus far.

“Technology Partners partnered with us to create a new version of our cafe management system. The new application was a huge improvement over the existing tools used by our cafes. Throughout our work with TPI, we have embarked on new and unexplored areas of technology for client (Google Cloud Platform, Kubernetes, microservices, multi-tenant architecture, cloud monitoring, cloud security and many others). TPI has delivered true solutions architecture that has accomplished our goals. They have done so well at this that we include them in all of our internal architecture meetings, even those outside the project on which they are working.

Technology Partners has proven to be one of our most reliable consulting partners to date and I would not hesitate to engage them with any project. They shine in delivering against tight deadlines, dedication, expertise and teamwork. TPI always puts the client’s needs first as they value long term partnerships over quick wins.”

The challenge

The system we built was intended to accommodate not only their cafes, but other restaurants owned by them as well–so, scalability was critical. That scalability was put to the test late one night when the legacy system we were replacing crashed. At that time, the new system had only been in place a short while, and we had been carefully migrating cafes to the new system 50 at a time.

With the legacy system out of commission, the client and the TPI team decided to migrate the remaining 1,800 cafes all at once. While we had not planned on this, we had confidence the system would handle the load.

The plan

A large number of users were migrated from the on-premise application to the cloud and response times remained steady as volume grew by over 16x.

The next morning, a client executive sent us this message: “On behalf of all of our operators it’s great to finally have a system that actually works, especially when scaled. Thanks for what you are doing. It really matters.”

The results

The system we built accomplished the client's primary objectives:

• Scalable to accomodate a variable, fluctuating load.
• Intuitive UI/UX to make onboarding thousands of associates a seamless experience.
• Multi-tenent and cobrandable to support multiple brands simultaneously
• Increased accuracy of sales forecasting, which among other things resulted in saving millions of dollars in food waste and labor costs.

“TPI always puts the client’s needs first as they value long term partnerships over quick wins,” says the client's COO.