With the quality of life for its citizens always at the forefront, St. Louis County is one of the largest in the state of Missouri. With over one million residents and 88 individual municipalities, the county represents one of the top 20 most populated metro areas in the country.
With a diverse population spread out over 523 square miles, accurate and timely two-way communication with constituents was getting more and more difficult each day for the County Administration. The team was dealing with a nearly overwhelming amount of requests, and the volume wasn’t slowing down anytime soon. The requests were spread out across many disparate systems and the frequency of requests was making the difficulty of delivery a greater challenge as time progressed. For the residents making the calls wasn’t easy, with information spread out in multiple places and multiple departments.
If the County could pull together their information feeds, non-urgent requests, and existing FAQs, they would simplify their connection to residents and make more information available than ever before.
Technology Partners Web and Mobile experts knew just what to do. The team worked with The County to strategize a whole new non-emergency platform, Gateway311. Available on mobile and desktop, residents are able to make all of their requests, find answers to common questions, and learn about upcoming events in The County. Requests can even be made with geographic location data and notifications of project completion from The County. This allows for a single source of information for citizens as well as a single stream of submissions for the Administration.
“With rapid advancement in technology and our lagging adoption of 21st-century technology, we knew it was time for a big change. Gateway 311 is a leap forward in how the County can communicate with each individual we serve.”
Rick Nolle, CIO of St. Louis County