Many in-house support representatives have good intentions, but lack the knowledge or experience to bring all calls to a resolution. Outsourcing to a provider with expert agents will provide a level of service that rivals or exceeds the level of customer service provided within your organization. Technology Partners can provide helpdesk support that delivers better call management, from skilled agents, with your service level objectives in mind.
A national professional services company was suffering with a significantly outdated phone system running with discontinued updates and support. Operating on a Windows XP virtual machine, the operation of the phone system was based on the Altigen platform and had led to a dramatic performance decrease over time.
Technology Partners built a custom phone system for our client using the Linux-based open source platform, Asterisk. There are several platforms that run off of the Asterisk model, but the FreePBX platform was the best fit for our client due to the program support and feature set. Prior to a company-wide implementation, the software was tested on small groups of users to ensure a smooth rollout.
This customized platform provided the client with a solution that gave them over $2,500 in annual savings. With worry-free support from Technology Partners, online faxing and voicemail, and the addition of an auto-attendant, the client is enjoying significant increases in productivity.
time is spent on “fire fighting”
If I had to sum up our relationship in one word it would be quality. Quality organization, quality employees, and they help us provide a quality product.
Mary Heger, CIO & Vice President of Ameren