Episode 226: Choosing Wisely: The Key to Greater Influence w/ Mark Miller

a man in a plaid jacket is featured on something extra

How do you avoid getting bogged down in the quicksand of competing demands as a leader? According to Mark Miller, Vice President of High-Performance Leadership at Chick-fil-A, it all boils down to your choices. In this episode, Mark shares insights from over 20 years of leadership coaching and team development. With over one million books in print in more than 25 languages, you will see how Mark’s insights into leadership are sought by organizations across the globe.

Bio: Mark Miller is a seasoned business leader, international best-selling author, leadership growth pioneer, and thought leader.

He currently serves as Chick-fil-A’s Vice President of High Performance Leadership. Mark began his Chick-fil-A career working as an hourly team member in one of the local restaurants in 1977. Shortly thereafter, he became the sixteenth corporate employee, working in the warehouse. Since that day, he has worked all across the business, from starting the Corporate Communications group and the company’s Quality & Customer Satisfaction Team, to leading in Restaurant Operations, Training & Development, Leadership Development, and more.

He began writing almost 20 years ago and has released 10 books to date. With over one million books in print in more than 25 languages, Mark’s global impact continues to grow.

To help leaders around the world create their own High Performance Cultures that drive superior results, on March 7, 2023, Mark will release his eleventh book, Culture Rules: The Leader’s Guide to Creating the Ultimate Competitive Advantage with publisher Matt Holt. In Culture Rules, Mark becomes the first author to define a simple and strategic three-rule framework with practical, real-world advice for leaders to build and sustain High Performance Cultures.

In addition to his writing, Mark enjoys encouraging and equipping leaders. He is a sought-after speaker and over the years, he’s traveled to dozens of countries teaching for numerous international organizations.

Mark’s cell phone: 678-612-8441

Mark’s Something Extra: “They need more leaders. I have turned a few heads when I stand up and say, ‘Every organization needs something more than leadership. They need a leadership culture where leaders are routinely and systematically developed, and they have a surplus.”

Guest Links:


– Lisa Nichols, Host
– Scott Crosby, Executive Producer
– Jenny Heal, Guest Coordinator
– Morgan Cochran, Marketing Support
– Kendall Brewer, Director of Leadership Programs